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“But bots are purposefully designed to pander to the user and therefore it’s not surprising that some seemingly not only forgive or ignore such harassment but play along and flirt.”In fact, Allison said in the race to form genuine emotional connections between bot and consumer, flirtation could become another tactic.“This raises the question, should AI present itself as human or machine and should gender even apply? “AI must be careful not to perpetuate sexist ideals that are increasingly rejected amongst humans.” This isn’t a new problem.
Snyder pointed to the portrayal of female robots as attractive yet fearsome objects in the 1927 movie Metropolis.“The sexualization of machines has been very, very interesting to me,” he said.
Gartner presented as a top strategic prediction for 2018 that “more than 50 percent of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development” by 2021 .
Current Chatbots Often Fail The vision of a compelling conversational interface is not easily attainable.
This fundamental change in online user behavior has propelled every major company to take on chatbots.
Not only the typical technology giants such as Google, Amazon, Facebook, and Linked In, but also consumer service companies such as Starbucks, British Airways, and e Bay now aim to reach their customers through chatbots.
She also cited Robin Labs, whose bot platform helps commercial drivers with routes and logistics and reports 5% of interactions are explicit.Messaging platform Kik said it does not track gender or gender neutrality of the 20,000 bots built on its platform.However, mobile messaging platform Pypestream chief customer officer Donna Peeples said most of its bots are gender neutral by design. Gender assignment is something we need to be very considerate about.Robin Labs did not respond to a request for further comment.“They found that harassment varies, from teenagers commonly trying to elicit outrageous responses for fun, to others being aggressive and degrading.
Likewise, there was a large amount of early inquiries to Microsoft’s Cortana related to its sex life,” she said.Developers and designers have an urgent need to know more about how people experience chatbots and to understand the user needs that motivate the future use of chatbots.